Starting in 1970, CONTACT Helpline continues to be the only 24-hour hotline for our community members, so whenever you need to talk or find help, you had somewhere to turn. We are not the same organization we were 47 years ago, but our mission continues to be the same, to provide our community with 24-hour listening, health and human service information and referral hotline using highly trained volunteers. Over the years, change focused on improving our speed of service by using specialized information and referral software and using state of the art telephone technology.
In 2011, we improved access to information and referral services by adding the 2-1-1 telephone number, making it easier than ever to find help. As of March 1, 2017, we are adding the newest level of access for our service area, text.
As text has taken over as a major way of communicating, it was only a matter of time that we began to use this technology as a way to improve access to information and referral. All you need to do is text your zip code to 898211 and we will respond with referrals to community services.
Now you can reach out for help in a way that is most comfortable for you. Dialing 2-1-1 continues to be the number one way residents reach out for assistance. The database is available online at pa211.communityos.org, where you can search on your own. We respond to email requests for assistance at firstname.lastname@example.org and now you can reach us by texting your zip code to 898211.
In 2016, CONTACT assisted over 41,000 callers throughout the Southcentral Region and from across the country. The number one reason someone reached out was for loneliness and reassurance. The number one information and referral request was for housing assistance, which includes help with paying rent. CONTACT Helpline is available 24 hours a day 7-days a week and we are always in need of volunteers to help us service the community.